Ausergo

Returns, Refunds and Exchanges Policy

Faulty Goods

If your goods are faulty and within warranty we will replace them with the exact or closest available product (if exact model is not available we will contact you). If your goods are no longer under warranty we may be able to repair them - this is judged on a case by case basis. Costs may be incurred for out of warranty repairs which are payable by the end user.

Change of Mind

Return of goods due to a change of mind is assessed on a case by case basis. If return is accept please note you are liable for any costs associated with return of the item.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email enquiries@ausergo.com.au to request a refund and we will assign you an RA number.
2. Return details will be emailed to you.

Other Circumstances

Please email enquiries@ausergo.com.au

 

 

Call (02) 8599 2279

Trading Hours (NSW time):
Mon-Fri   9:00am - 6:00pm
Saturday  9:00am - 2pm
Sunday   Closed

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